  {"id":2038,"date":"2019-09-25T19:45:38","date_gmt":"2019-09-25T19:45:38","guid":{"rendered":"https:\/\/www.eastcentral.edu\/learning-center\/?page_id=2038"},"modified":"2026-08-14T12:01:32","modified_gmt":"2026-08-14T17:01:32","slug":"watermark","status":"publish","type":"page","link":"https:\/\/www.eastcentral.edu\/learning-center\/watermark\/","title":{"rendered":"Watermark Student Success &amp; Engagement"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-1\"><span style=\"text-decoration: underline;\"><a href=\"https:\/\/eastcentral.avisoapp.com\/\">Watermark<\/a> SS&amp;E<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Watermark is an early retention system designed to help students persist and increase enrollment. Through Watermark, students and designated staff will be notified of academic performance through automated and manual alerts, messaging, and tasks. Watermark automatically imports data from our Learning Management System and Colleague (Self Service, Datatel), including grades and attendance. Faculty will continue to update attendance weekly.<\/p>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion  root-eb-accordion-ttwzg\"><div class=\"eb-parent-wrapper eb-parent-eb-accordion-ttwzg \"><div class=\"eb-accordion-container eb-accordion-ttwzg\" data-accordion-type=\"accordion\" data-tab-icon=\"fas fa-angle-right\" data-expanded-icon=\"fas fa-angle-down\" data-transition-duration=\"500\"><div class=\"eb-accordion-inner\">\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-smpyw eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-ttwzg\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-ttwzg\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-ttwzg\"><h3 class=\"eb-accordion-title\">What is the responsibility of faculty?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-ttwzg\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">In accordance with our institution\u2019s focus on the retention of students in classes and programs, it is the college\u2019s expectation and the instructor\u2019s responsibility to send a Watermark referral on any student struggling in their course.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, automated Attendance and Midterm Grade alerts will be sent to students. To ensure that students and designated support team members are receiving alerts reflective of real-time progress,&nbsp; faculty should maintain weekly attendance and report mid-term grades. This is required for Watermark to operate effectively.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-0waom eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-ttwzg\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-ttwzg\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-ttwzg\"><h3 class=\"eb-accordion-title\">When should faculty submit a Watermark referral?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-ttwzg\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">While the Watermark system is a retention strategy, it is not the first option for classroom management, and should not be used as a replacement for best practices and due diligence by the instructor, including but not limited to calling, emailing, Canvas messaging, or meeting with the student to address concerns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do make a Watermark referral<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As soon as you notice that a student would benefit from additional support.<\/li>\n\n\n\n<li>Watermark referrals are most critical during the first five (5) weeks of courses and prior to midterm. Referrals may be submitted as early as the first weeks of the course so there is sufficient time for intervention and improvement.<\/li>\n\n\n\n<li>Whenever you mark an online student absent. That one absence covers a week of missed work. <\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-n7gy8 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-ttwzg\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-ttwzg\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-ttwzg\"><h3 class=\"eb-accordion-title\">What are the reasons to refer a student?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-ttwzg\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">The following are examples of behaviors that might warrant a referral. Please note that these are just examples and do not provide an exhaustive list. Each referral will be reviewed individually and handled based on the specific circumstances presented.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>a.&nbsp; Sporadic Attendance<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The student shows patterns of absences, tardiness to class, and early departure.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">NOTE: The Watermark System is not to be used as an attendance-taking tool. When a faculty member sends a referral indicating that a student\u2019s attendance is unsatisfactory in a course, it means that he or she has determined that the student\u2019s attendance pattern is a concern and may affect student success in that course. (i.e., online weekly class attendance participation requirement, face-to-face class attendance requirement, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>b.&nbsp; Academic Concern<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The student attends class but does not participate.<\/li>\n\n\n\n<li>Student fails to turn in multiple assignments (i.e., homework, quizzes, projects, tests, etc.).<\/li>\n\n\n\n<li>The student has performed poorly on an exam.<\/li>\n\n\n\n<li>The student is not meeting course expectations as set by the instructor\/department\/program.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>c.&nbsp; Success Skills<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The student demonstrates a need to improve study skills or time management. <\/li>\n\n\n\n<li>The student lacks academic confidence or has test anxiety. <\/li>\n\n\n\n<li>The student appears to have many distractions from academic success. <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>d.&nbsp; Referrals<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access Services<\/li>\n\n\n\n<li>Success Coaching<\/li>\n\n\n\n<li>Financial Aid<\/li>\n\n\n\n<li>Career Services<\/li>\n\n\n\n<li>Technology Assistance<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Personal\/Family Issues<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please use the&nbsp;<a href=\"https:\/\/cm.maxient.com\/reportingform.php?EastCentralCollege\" target=\"_blank\" rel=\"noreferrer noopener\">Student Incident Report<\/a>&nbsp;for personal\/behavioral\/family concerns.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-iamzh eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-ttwzg\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-ttwzg\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-ttwzg\"><h3 class=\"eb-accordion-title\">Can faculty submit more than one Watermark referral for a student during the same semester?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-ttwzg\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\"><strong>Yes, but Please Check Watermark Alerts Before Issuing a New Alert for the Same Student in the Same Class for the Same Problem.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The comment feature provides an up-to-date status of your previous alerts. The success coach will document outreach attempts and any progress made.<\/li>\n\n\n\n<li>You may add a comment to a previous alert to update the Success Team.<\/li>\n\n\n\n<li>You will receive an email when the previous alert is closed; however, you can check the comments at any time to see the alert&#8217;s progress.<\/li>\n\n\n\n<li>Once the alert is closed, please do add another alert if the problem persists or you have new information.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You may change your preferences to receive a daily digest on your students.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-3wk9w eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-ttwzg\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-ttwzg\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-ttwzg\"><h3 class=\"eb-accordion-title\">How do you submit a Watermark referral?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-ttwzg\"><div class=\"eb-accordion-content\">\n<ul class=\"wp-block-list\">\n<li>You can submit an alert from the student&#8217;s profile in Watermark, from your course roster, or directly from the dashboard. Look for the Alert bell icon in Watermark SS&amp;E.  <\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-h2sam eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-ttwzg\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-ttwzg\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-ttwzg\"><h3 class=\"eb-accordion-title\">What follow-up and timeline should faculty expect after submitting a referral?<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-ttwzg\"><div class=\"eb-accordion-content\">\n<ul class=\"wp-block-list\">\n<li>Immediately after an alert is submitted, notification will be sent to the success team for the student.<\/li>\n\n\n\n<li>The appropriate member of the student\u2019s success team will attempt to make contact with the referred student multiple times which will be logged as a comment attached to the alert.<\/li>\n\n\n\n<li>Faculty may receive daily email updates and view student activity in Watermark. It may be necessary to go back and check the alert on the student&#8217;s profile for any updates. <\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion-item eb-accordion-item-p9qgc eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper eb-accordion-title-wrapper-eb-accordion-ttwzg\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper eb-accordion-icon-wrapper-eb-accordion-ttwzg\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><div class=\"eb-accordion-title-content-wrap title-content-eb-accordion-ttwzg\"><h3 class=\"eb-accordion-title\">Alert Best Practices<\/h3><\/div><\/div><div class=\"eb-accordion-content-wrapper eb-accordion-content-wrapper-eb-accordion-ttwzg\"><div class=\"eb-accordion-content\">\n<p class=\"wp-block-paragraph\">When sending an alert, please be aware that your words become part of the student record. Remain factual and stay away from opinions and emotions. However, it is also best to be as specific as possible on the desired outcome and provide ample time for the success team to make contact. For example, if sending an alert about poor class performance,&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Say this: X Student has not turned in the last three assignments and is not responding to emails or conversations about her performance. Although I do not accept late work, it is important that the student understands the concepts in assignment 3 before moving on. <\/li>\n\n\n\n<li>Rather than this: X Student is moody and doesn\u2019t care about school or his grades. If he doesn&#8217;t turn something in by tomorrow, I will recommend a WX. <\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Lindsay Riegel, Retention Manager at 636-584-6660 or\u00a0<a href=\"mailto:lindsay.riegel@eastcentral.edu\" target=\"_blank\" rel=\"noreferrer noopener\">lindsay.riegel@eastcentral.edu<\/a>\u00a0with any questions or concerns.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watermark SS&amp;E Watermark is an early retention system designed to help students persist and increase enrollment. Through Watermark, students and designated staff will be notified of academic performance through automated and manual alerts, messaging, and tasks. Watermark automatically imports data from our Learning Management System and Colleague (Self Service, Datatel), including grades and attendance. Faculty [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"yst_prominent_words":[192,208,254,201,56,229,233,235,255,10,230,200,44,231,237,253,209,256],"class_list":["post-2038","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.eastcentral.edu\/learning-center\/wp-json\/wp\/v2\/pages\/2038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eastcentral.edu\/learning-center\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eastcentral.edu\/learning-center\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eastcentral.edu\/learning-center\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eastcentral.edu\/learning-center\/wp-json\/wp\/v2\/comments?post=2038"}],"version-history":[{"count":29,"href":"https:\/\/www.eastcentral.edu\/learning-center\/wp-json\/wp\/v2\/pages\/2038\/revisions"}],"predecessor-version":[{"id":6703,"href":"https:\/\/www.eastcentral.edu\/learning-center\/wp-json\/wp\/v2\/pages\/2038\/revisions\/6703"}],"wp:attachment":[{"href":"https:\/\/www.eastcentral.edu\/learning-center\/wp-json\/wp\/v2\/media?parent=2038"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.eastcentral.edu\/learning-center\/wp-json\/wp\/v2\/yst_prominent_words?post=2038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}